Privacy Incident Management Software

Having a comprehensive privacy incident management program in place helps you prevent disaster and calmly handle crises. Learn how your IT Governance program can benefit from LogicManager’s custom Privacy Incident Management solution package today.
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What is Privacy Incident Management?

Privacy incident management, as it relates to IT Governance, is essential in keeping your organization safe. A privacy incident can be anything from a data breach, to a lost or stolen USB drive, to unauthorized password or file sharing, to accidental disclosure of personally identifiable information (PII); the list goes on. 

Fostering transparent reporting on these types of incidents puts the power into the hands of your employees to detect imminent threats and emerging risks. Having a formalized process in place for responding to these incidents should they occur is essential in keeping your customers and employees safe, and protecting your reputation. 

Privacy Risks

In October 2020, the Information Commissioner’s Office (ICO) announced that it had fined Marriott International £18.4m and British Airways £20 million. Although these final penalties were reduced significantly based on each company’s mitigation responses, they represent the highest regulatory penalties to date. 

So where did these companies go wrong? Negligence in securing private data. On top of the hefty fines Marriott and British Airways faced, they also suffered reputational harm; privacy incidents are newsworthy. 

It’s also important to be aware of the risks associated with underreporting your cybersecurity or privacy incidents. This can also result in fines and penalties, as well as brand and reputational harm.

Achieve Privacy Incident Management with LogicManager

Protect your customers’ data

Customers trust you with their sensitive information. With that trust comes great responsibility, and in order to protect their data effectively, you need to ensure that you’re taking the possibility of a potential breach very seriously. Having a formalized privacy incident management program helps ensure that you’re caring for clients data with the utmost care.

Engage key stakeholders

Ensure the correct parties are involved to where they are aware of the incident as soon as it occurs and that they also know just how to respond. Through LogicManager’s automated processes, stakeholders can be informed of and respond to incidents quickly. They’ll also be enabled to stay on top of ongoing responsibilities through our various workflows and task reminders.

Gain valuable insight

In order to uncover trends and gaps in your IT governance program, you need to track the most relevant data points. Analyzing incidents will help you gain valuable insights, benchmarking metrics and best practices to use at your organization in your continuous efforts in preventing, monitoring and remediating incidents and associated risks.

LogicManager’s Privacy Incident Management Solution

Here’s what you can expect with LogicManager’s Privacy Incident Management solution package: 

  • Our secure, encrypted incident webform ensures that all information shared through it is never exposed to unauthorized access. 
  • Maintain a detailed, time-stamped audit trail that proves you took the actions you say you did to mitigate should a breach occur. 
  • Through our workflow functionality, carve out an automated and determined pathway to success for ensuring that all necessary departments are properly engaged in the incident response process. 
  • Leverage our out-of-the-box Privacy Incident Form, built on best practice recommendations, ready to be built right into your environment and made accessible to all employees through a standing url.
  • LogicManager’s reporting engine helps you see trends in your privacy events and determine what’s needed to strengthen your controls:
    • Incident Dashboard: This is an excellent visual to provide to leadership. Show which departments an incident may have stemmed from, instantly see the type of incident, determine the type of attack and more. This can also help you ultimately strengthen security practices.
    • Incidents Table Report: Gain an overview of all your security events and the applicable details. This allows managers in the IT department to review all events and details in one place.
    • Open Tasks Due in the Next __ Days: Privacy events need to be responded to in a timely manner. Have a report that can be heavily utilized by a manager to gain insight into what tasks are coming up on their due date and who is assigned what.

Request a Free Demo Of LogicManager’s
Privacy Incident Management Tools


Want to learn how LogicManager’s Privacy Incident Management solution package can help transform your IT Governance program? Start by requesting a free demo today.

REQUEST FREE DEMO