In this case study, research firm GRC 20/20 describes how Winona Health, a LogicManager customer in the healthcare industry, used the software to integrate its enterprise risk management (ERM) and incident management programs in 45 days – winning the 2016 GRC Value Award in Risk Management.
As a large, nonprofit healthcare provider, Winona Health manages more than 3,000 incidents annually and has more than 1,000 employees that need to report or manage these incidents. This customer needed to find a user-friendly risk-based solution that could be implemented quickly, without professional service fees.
If end users found the system difficult to use, the number of incidents reported could decline, which would undermine the efforts of their risk and compliance teams. If the system wasn’t fully up and running within 6 weeks, the time between signing with LogicManager and the end of their contract with a previous incident management solution, then employees would not be able to report incidents, creating huge regulatory and liability concerns.
With LogicManager’s risk-based foundation, Winona Health is better able to identify the root causes of incidents, reduce the number of cases reported, and shorten incident processing time. “Winona Health’s goals demonstrate their program’s maturity and we commend them on their success,” said Steven Minsky, Chief Executive Officer of LogicManager. “By adopting a holistic approach to risk management, Winona Health is better positioned to mitigate risks before they turn into real threats. This will give them the ability to make informed, confident business decisions.”