If you’re tasked with managing a case at your organization, consider yourself a superhero. Case management is a critical process within any business continuity or incident management program. It refers to the planning and execution activities involved in an organization’s reaction to any event that impacts their operations, service or functions.
Here are just a few ways risks can materialize when you forego having a mature and automated Case Management program in place:
- Immediately following an event, it’s critical to track remediation efforts to provide a paper trail for future auditors and regulators and prevent negligence charges (and most importantly, to ensure you do not make the same mistake twice).
- When employees’ valuable time and energy are spent manually carrying out administrative tasks instead of focusing on achieving long-term, strategic goals, potential is being thwarted.
- If you’re not prepared to triage efficiently and effectively following a disaster, it can lead to the endangerment of employees or customers as well as severe financial impacts.
- A lack of preparedness and subsequent revenue loss can decrease stakeholder and consumer trust. Lower market valuations and customer retention rates lead to – once again – negative financial impacts.