Customer Success

LogicManager cultivates a truly customer-centric culture. Our success is driven by your satisfaction.

DEDICATED ADVISORY

  • Every customer is assigned a dedicated analyst
  • On-going, unlimited mentoring & training
  • Long-term partners to your ERM & GRC program

NO COST PROFESSIONAL SERVICES

  • Out-of-the-box industry specific templates
  • No IT involvement or costs
  • Less than 90 day implementation times
  • Configurable by business administrator

NO HASSLE

  • Short-term, flexible pricing
  • Start small & grow over time
  • 90 day continual satisfaction guarantee
  • Software-as-a-Service (SaaS)

LogicManager's ERM & GRC Software Review: Customer Testimonials

LogicManager customers from companies like DentaQuest, Rutgers University, Apple Federal Credit Union, and Toronto Airports Authority, describe their experience with LogicManager’s software platform. Each company uses the LogicManager platform to perform different tasks, including IT, ERM, GRC, Vendor Risk Management, Compliance, Business Continuity, and more!

 

“I like the versatility of LogicManager as a risk management tool. The support that I receive is the best I have experienced. I still have much to learn but I am confident that I will be able to use LogicManager more effectively as I gain working experience.”

Jack Delaney, Enterprise Risk Manager, Apple Federal Credit Union

Our Commitment

To assist organizations in maturing their ERM or GRC processes, LogicManager provides a dedicated advisory analyst as an auxiliary team member for the lifetime of your subscription to our service.

We back up our approach with a continual 90-day satisfaction guarantee that’s provided to every customer, tying our success as a vendor directly to the success of our users and their programs. Learn about our free, unlimited risk management consulting included for the lifetime of every LogicManager subscription. We are proud to be recognized by many third party analysts for our customer satisfaction, including:

Forrester conducts grc software reviews and erm software reviews to provide comparisons. LogicManager’s unparalleled focus on customer usability and success is reflected in its perfect score (5.0 out of a potential 5.0 points) in “Customer Feedback,” as well as the second-highest score in “Product Vision and Strategy” in the 2016 Forrester Wave report.

– The Forrester Wave™: Governance, Risk, And Compliance Platforms, Q1 2016

CIO Review takes a look a risk management software reviews to compare erm software reviews.

“The flexibility and user-friendliness of its software keeps LogicManager ahead of the competition… This is reflected in the company’s exceptional customer satisfaction rate, which is one of the highest in the industry.”

– CIO REVIEW: The 20 Most Promising Compliance Tech Solution Providers

Featured Customer Case Studies
risk management case study

Learn how Winona Health used LogicManager’s integrated risk and incident management to win the GRC 20/20’s 2016 Value Award.

risk management case study

Learn how a financial-services customer has managed regulatory challenges with a best-practice ERM program.

Our flexible SaaS solutions provide real risk management help and serve as scalable risk management resources for many companies.

Take a close look at a large, multinational manufacturer aiming to identify and assess risks across all departments.

risk management case study

Learn how an insurance organization developed stronger risk appetite statements enhanced by actionable risk tolerances.

Explore Our Content

We pride ourselves on sharing ERM expertise. From best-practice articles to risk assessment templates, LogicManager’s free educational resources are carried into our software features, pre-built, content and GRC plugins.

See our Software

We believe in live demonstrations with our experienced team members. With a software designed to bring you efficiency, LogicManager provides personalized sessions to ensure you get the maximum value for your time.

Featured LogicManager Customers
Aquent Technologies
Seattle City Lights
Peak1 Administration
Sterling Bank and Trust
Farm Bureau Insurance Company of Michigan
CUSOP
First Federal Savings and Loan
Affinity Plus Federal Credit Union
Chadron State College
American Agricultural Insurance Company
LAMMICO
Apple Federal Credit Union
Peru State College
Kentucky Lottery Corporation
LightPath Technologies
McFarland State Bank
C1 Bank
Bank of Sun Prairie
Rushmore Loan Management Services LLC
ReliaMax
Teacher Retirement System of Texas
Wyoming Community Bank
edsouth Community Bank of the Cumberlands
Canadian Energy Pipeline Association (CEPA)
Bristol Bay Native Corporation
Greater Toronto Airports Authority (GTAA)
Solera Health
Campus USA Credit Union
GPM Life Insurance Company
IHS Global Inc.
EECU Credit Union
ExamWorks
The Francis E Parker Memorial Home
NuVasive, Inc
DigitalGlobe
YMCA of the USA
NRL Federal Credit Union
Stonegate Mortgage
Grupo Cementos de Chihuahua (GCC)
Corix
Grant County Public Utility District
Housing Authority Insurance (HAI) Group
Rawlins National Bank
3 Rivers Credit Union
Syncora Guarantee Inc
Crown Worldwide Group
Middlebury College
Pacific Guardian Life Insurance Co.
VinaCapital
Wayne State College
Universal Insurance Group
CUNA Mutual Group
Highlands Residential Mortgage
Farmers Insurance
DentaQuest
Georgia Farm Bureau
SAFE Federal Credit Union
Phillips Edison & Company
Express
Coastal Federal Credit Union
dineEquity
Option 1 Credit Union
Stoneham Bank
Kuhne + Nagel
Mission Federal Credit Union
EEI Corporation
Gibraltar Industries, Inc.
Centier Bank
ELGA Credit Union
Wings Financial Credit Union
Radian Group
Rutgers University
MidFirst Bank
The Queens Health Systems
Conning
Darien Rowayton Bank
MVTRAC
Baltimore Life Companies
Quanex
Service Credit Union
Bank of Stockton
Country Bank
Lee County Electric Cooperative
Carlile Bancshares
Bank of the Ozarks
Illinois Casualty Company
Nebraska State College System
SFM Mutual Insurance
Catalyst Corporate Financial Credit Union
Oriental Bank

More LogicManager Success Stories:

“The product was customized to exactly what we needed. The implementation went as designed and planned. The LogicManager team, business development managers, analysts, support staff, have been extremely responsive and attentive to all our needs.”

Senior IT Compliance Analyst, Cooper Standard

Manufacturing Industry

“The support is incredible and the product is easy to use. LogicManager helped catapult our ERM efforts. The reports are an excellent tool for identifying opportunities for improvement! Their analysts and their library of resources are phenomenal!”

VP of Quality, Safety & Risk, Winona Health

Healthcare Industry

“Excellent system, with great attention to detail, functionally rich and extensive reporting capabilities.”

— Risk Advisor, Credit Union Sector

Credit Union Industry

“Very good system with excellent customer service delivered by a professional and accommodating team.”

— Head of Risk & Compliance, Credit Union Sector

Credit Union Industry

“You can really multitask, you can sort of do a couple of vendors and quickly zip through another vendor and… compare them and say how does this one compare to that.”

  Rick Neely, Managing Director, Finance

Government Industry

“With your help we have completed an ERM Phase 1 project and have identified our risks, mapped them and have identified the risk mitigation associated with each. Business units and the PMO are responsible for their individual risk mitigation. Now looking at ERM Phase II and it is helping us define our objectives for this phase.”
 Risk Manager, Insurance

Insurance Industry

“Like many companies our size, our Enterprise Risk Management process grew to a point where we could not manage it with our own home-grown tools. We selected LogicManager because they were willing to take the time to understand our company’s needs from the perspective of an Enterprise Risk Manager and thus develop a next generation tool created by risk managers for risk managers.”
 Director of Risk Management, Blue Cross and Blue Shield

Insurance Industry

“This is a very helpful exercise that just by ‘asking the right questions’ leads the participant to important insights.”
 Senior Manager, It Compliance & Control, Manufacturing

Manufacturing Industry

“We utilized ERM as a one-time snap shot of risks and events to develop a mitigation or transfer of risk plan. Your solution helped us to evolve our ERM as an ongoing integrated process.
 Treasurer, Insurance

Insurance Industry

“In larger organizations, there is considerable “risk silo creation” and different progress in each. You helped us consider a common framework across our silos (eg Operational Risk, Digital Security, Crisis & Continuity Management, General Security etc).”
 Business Continuity SME, Oil & Gas

Energy Industry

“I have found the assessment and the guidelines are very useful as they not only indicated the maturity, they also provided a framework for further maturing ERM in our companies.”
 Principal Risk Specialist, Telecommunications

Energy Industry

“It has to be something, in my view, that really moves your organization forward and not just your department; so not just compliance, not just information security, not just GRC if you’re structured that way, but something that really is going to be able to enable you to share information, communicate company-wide.”
— Bill Baumer, Managing Director, Chief Risk Officer, First Marblehead Corporation

Bank Industry

“LogicManager is a real ERM software and not a myopic tactical Band-Aid solution. It is simple to use but yet powerful supporting ERM users at various maturity levels. It provides a great library and wizard to help starting your ERM Program. It is powerful and flexible to grow with you. I am excited in continuing to build our ERM capabilities with LogicManager for years to come.”
 Assumpta Rapoza, Director – Enterprise Risk Management, Hawaii Medical Service Association, Blue Cross Blue Shield of Hawaii

Insurance Industry

“LogicManager helped us formulate our ERM methodology because it has the best practices built-in with the infrastructure to support them. With LogicManager, we are bringing sophisticated risk assessment out of the back office and enabling front–line managers to better analyze and respond to business risks.”

— Joe Ghammashi, Chief Risk Officer, Corporate One FCU

Credit Union Industry