Customer Success

LogicManager cultivates a truly customer-centric culture. Our success is driven by your satisfaction.

DEDICATED ADVISORY

  • Every customer is assigned a dedicated analyst
  • On-going, unlimited mentoring & training
  • Long-term partners to your ERM & GRC program

NO COST PROFESSIONAL SERVICES

  • Out-of-the-box industry specific templates
  • No IT involvement or costs
  • Less than 90 day implementation times
  • Configurable by business administrator

NO HASSLE

  • Short-term, flexible pricing
  • Start small & grow over time
  • 90 day continual satisfaction guarantee
  • Software-as-a-Service (SaaS)

LogicManager's ERM & GRC Software Review: Customer Testimonials

LogicManager customers from companies like DentaQuest, Rutgers University, Apple Federal Credit Union, and Toronto Airports Authority, describe their experience with LogicManager’s software platform. Each company uses the LogicManager platform to perform different tasks, including IT, ERM, GRC, Vendor Risk Management, Compliance, Business Continuity, and more!

 

“I like the versatility of LogicManager as a risk management tool. The support that I receive is the best I have experienced. I still have much to learn but I am confident that I will be able to use LogicManager more effectively as I gain working experience.”

Jack Delaney, Enterprise Risk Manager, Apple Federal Credit Union

Our Commitment

To assist organizations in maturing their ERM or GRC processes, LogicManager provides a dedicated advisory analyst as an auxiliary team member for the lifetime of your subscription to our service.

We back up our approach with a continual 90-day satisfaction guarantee that’s provided to every customer, tying our success as a vendor directly to the success of our users and their programs. Learn about our free, unlimited risk management consulting included for the lifetime of every LogicManager subscription. We are proud to be recognized by many third party analysts for our customer satisfaction, including:

Forrester conducts grc software reviews and erm software reviews to provide comparisons. LogicManager’s unparalleled focus on customer usability and success is reflected in its perfect score (5.0 out of a potential 5.0 points) in “Customer Feedback,” as well as the second-highest score in “Product Vision and Strategy” in the 2016 Forrester Wave report.

– The Forrester Wave™: Governance, Risk, And Compliance Platforms, Q1 2016

CIO Review takes a look a risk management software reviews to compare erm software reviews.

“The flexibility and user-friendliness of its software keeps LogicManager ahead of the competition… This is reflected in the company’s exceptional customer satisfaction rate, which is one of the highest in the industry.”

– CIO REVIEW: The 20 Most Promising Compliance Tech Solution Providers

Featured Customer Case Studies
risk management case study

Learn how Winona Health used LogicManager’s integrated risk and incident management to win the GRC 20/20’s 2016 Value Award.

risk management case study

Learn how a financial-services customer has managed regulatory challenges with a best-practice ERM program.

Our flexible SaaS solutions provide real risk management help and serve as scalable risk management resources for many companies.

Take a close look at a large, multinational manufacturer aiming to identify and assess risks across all departments.

risk management case study

Learn how an insurance organization developed stronger risk appetite statements enhanced by actionable risk tolerances.

Explore Our Content

We pride ourselves on sharing ERM expertise. From best-practice articles to risk assessment templates, LogicManager’s free educational resources are carried into our software features, pre-built, content and GRC plugins.

See our Software

We believe in live demonstrations with our experienced team members. With a software designed to bring you efficiency, LogicManager provides personalized sessions to ensure you get the maximum value for your time.

Featured LogicManager Customers
The First Marblehead Corporation
Country Bank
Universal Insurance Group
Pacific Guardian Life Insurance Co.
dineEquity
Option 1 Credit Union
LightPath Technologies
Georgia Farm Bureau
Carlile Bancshares
Yampa Valley Bank
Pro Mach
MVTRAC
Farm Bureau Insurance Company of Michigan
Farmers Insurance
BWX Technologies, Inc.
Radian Group
Apple Federal Credit Union
YMCA of Greater Boston
Affinity Plus Federal Credit Union
Conning
C1 Bank
Peak1 Administration
SAFE Federal Credit Union
FreedomPay
MidFirst Bank
DigitalGlobe
Gibraltar Industries, Inc.
Crucial Care
DentaQuest
Sterling Bank and Trust
LAMMICO
Greater Toronto Airports Authority (GTAA)
Grupo Cementos de Chihuahua (GCC)
Bank of the Ozarks
Crown Worldwide Group
Corix
First Credit Union
Mission Federal Credit Union
Stoneham Bank
Rawlins National Bank
EEI Corporation
NuVasive, Inc
Minnesota Housing Finance Agency
CUNA Mutual Group
Housing Authority Insurance (HAI) Group
American Agricultural Insurance Company
Bristol Bay Native Corporation
Phillips Edison & Company
Rutgers University
Stonegate Mortgage
Highlands Residential Mortgage
Bank of Stockton
First Federal Savings and Loan
EECU Credit Union
Express
Illinois Casualty Company
ReliaMax
Quanex
VinaCapital
Winona Health
GPM Life Insurance Company
Wings Financial Credit Union
Gleaner Life Insurance Society
Kentucky Lottery Corporation
Teacher Retirement System of Texas
Canadian Energy Pipeline Association (CEPA)
YMCA of the USA
Wyoming Community Bank
Catalyst Corporate Financial Credit Union
Kuhne + Nagel
Coastal Federal Credit Union
Campus USA Credit Union
Darien Rowayton Bank
Grant County Public Utility District
ELGA Credit Union
Centier Bank
Rushmore Loan Management Services LLC
The Queens Health Systems
The Francis E Parker Memorial Home
McFarland State Bank
IHS Global Inc.
Syncora Guarantee Inc
3 Rivers Credit Union
Middlebury College
ExamWorks
Cooper Standard Automotive
CUSOP
Service Credit Union
Witherington and Brooks Investigative Services
SFM Mutual Insurance

More LogicManager Success Stories:

“The product was customized to exactly what we needed. The implementation went as designed and planned. The LogicManager team, business development managers, analysts, support staff, have been extremely responsive and attentive to all our needs.”

Senior IT Compliance Analyst, Cooper Standard

Manufacturing Industry

“The support is incredible and the product is easy to use. LogicManager helped catapult our ERM efforts. The reports are an excellent tool for identifying opportunities for improvement! Their analysts and their library of resources are phenomenal!”

VP of Quality, Safety & Risk, Winona Health

Healthcare Industry

“Excellent system, with great attention to detail, functionally rich and extensive reporting capabilities.”

— Risk Advisor, Credit Union Sector

Credit Union Industry

“Very good system with excellent customer service delivered by a professional and accommodating team.”

— Head of Risk & Compliance, Credit Union Sector

Credit Union Industry

“You can really multitask, you can sort of do a couple of vendors and quickly zip through another vendor and… compare them and say how does this one compare to that.”

  Rick Neely, Managing Director, Finance

Government Industry

“With your help we have completed an ERM Phase 1 project and have identified our risks, mapped them and have identified the risk mitigation associated with each. Business units and the PMO are responsible for their individual risk mitigation. Now looking at ERM Phase II and it is helping us define our objectives for this phase.”
 Risk Manager, Insurance

Insurance Industry

“Like many companies our size, our Enterprise Risk Management process grew to a point where we could not manage it with our own home-grown tools. We selected LogicManager because they were willing to take the time to understand our company’s needs from the perspective of an Enterprise Risk Manager and thus develop a next generation tool created by risk managers for risk managers.”
 Director of Risk Management, Blue Cross and Blue Shield

Insurance Industry

“This is a very helpful exercise that just by ‘asking the right questions’ leads the participant to important insights.”
 Senior Manager, It Compliance & Control, Manufacturing

Manufacturing Industry

“We utilized ERM as a one-time snap shot of risks and events to develop a mitigation or transfer of risk plan. Your solution helped us to evolve our ERM as an ongoing integrated process.
 Treasurer, Insurance

Insurance Industry

“In larger organizations, there is considerable “risk silo creation” and different progress in each. You helped us consider a common framework across our silos (eg Operational Risk, Digital Security, Crisis & Continuity Management, General Security etc).”
 Business Continuity SME, Oil & Gas

Energy Industry

“I have found the assessment and the guidelines are very useful as they not only indicated the maturity, they also provided a framework for further maturing ERM in our companies.”
 Principal Risk Specialist, Telecommunications

Energy Industry

“It has to be something, in my view, that really moves your organization forward and not just your department; so not just compliance, not just information security, not just GRC if you’re structured that way, but something that really is going to be able to enable you to share information, communicate company-wide.”
— Bill Baumer, Managing Director, Chief Risk Officer, First Marblehead Corporation

Bank Industry

“LogicManager is a real ERM software and not a myopic tactical Band-Aid solution. It is simple to use but yet powerful supporting ERM users at various maturity levels. It provides a great library and wizard to help starting your ERM Program. It is powerful and flexible to grow with you. I am excited in continuing to build our ERM capabilities with LogicManager for years to come.”
 Assumpta Rapoza, Director – Enterprise Risk Management, Hawaii Medical Service Association, Blue Cross Blue Shield of Hawaii

Insurance Industry

“LogicManager helped us formulate our ERM methodology because it has the best practices built-in with the infrastructure to support them. With LogicManager, we are bringing sophisticated risk assessment out of the back office and enabling front–line managers to better analyze and respond to business risks.”

— Joe Ghammashi, Chief Risk Officer, Corporate One FCU

Credit Union Industry