Comprehensive Onboarding & Expert Support
We’re Your Partner in Risk Management
At LogicManager, we’re not just a software provider—we’re your partner in ensuring that you achieve your critical jobs in risk management. From onboarding to ongoing expert support, our comprehensive approach is designed to help you get the job done right, every step of the way. Whether your goal is to protect your organization, streamline processes, or drive strategic growth, we’re here to support you.
How We Drive Your Success
Tailored Onboarding Experience
From day one, we focus on helping you achieve the job of seamlessly integrating a robust risk management system into your operations. Your dedicated Onboarding and Enablement Specialist will ensure you get up and running quickly, minimizing disruptions and empowering your team to use LogicManager effectively.
Ongoing Expert Advisory
As your journey with LogicManager continues, we remain focused on helping you achieve the jobs that matter most—whether that’s maintaining compliance, mitigating risks, or enabling growth. With the continuous support of our Customer Success Managers and the real-time guidance provided by LogicManager Expert (LMX), you’ll have the tools and insights needed to accomplish your most critical tasks.
24/7 Product Support
LMX is your personal sidekick, designed to help you get the job done efficiently by providing 24/7 real-time answers, best practices, and guidance. With LMX, you can address issues quickly, reduce the time spent searching for information, and focus on strategic decisions that drive value.
“These people are so attentive, they are smart– they know how to translate complex business requirements into actionable steps.”
– Mabel Wilson, Chief Compliance Officer, Blackhawk Network
We Take A Holistic, Risk-Based Approach to ERM
Successfully managing risk means more than just keeping up with the changing landscape; it requires a risk-based approach that prioritizes what matters most. Our customer success team collaborates with you to break down silos across your organization, creating a cohesive strategy that bridges gaps between departments, levels, and vendors. This holistic approach ensures comprehensive oversight, efficient resource allocation, and resilience in the face of evolving risks. By embedding a risk-based mindset throughout your business, we help you not only manage risks effectively but also seize every opportunity to thrive in the See-Through Economy.
We Deliver Faster Time-to-Value Through Industry Best Practices
Accelerate your path to measurable success by leveraging LogicManager’s proven industry best practices. Our service model is designed to reduce inefficiencies and standardize processes, helping you realize the benefits of your investment sooner. With access to expert guidance and a wealth of resources, you’ll see faster, more impactful results, empowering your team to maintain momentum and continuously adapt to new opportunities.
Holistic Risk Management Saves Time and Money
Typical GRC Platform
Separate onboarding & configuration costs.
Lack of connection to best practices and trends in an evolving risk landscape.
Strategic advice requires outside professional consulting services.
Consultants are disconnected from your data and platform experience, leading to time & money wasted on discovery.
Consultancies rely heavily on nurturing a dependent relationship; keeping you tethered to them financially.
LogicManager’s Service Model
Onboarding, configuration, and advisory services are not only intrinsically intertwined but also ongoing.
Our customer success team is dedicated to understanding your organization as they are to knowing the LogicManager platform; from day one and beyond.
Equipped to solve even the most complex challenges, minimize learning curves, and assist ERM initiatives as they mature over time.
Use your success as a measure of our effectiveness.
All at a fixed price!
The LogicManager Difference
Lifetime Value Support
At LogicManager, we’re committed to supporting you for the long haul. Whether you’re expanding your risk program or facing new challenges, our team is ready to grow with you. From complex data loads to strategic insights, our customer success team provides you with exceptional service throughout our partnership, ensuring you always have the resources you need to succeed.
No Surprises with Fixed Pricing
In risk management, foresight is key, and we extend this principle to our pricing model. With LogicManager, you can count on exceptional services delivered at a fixed price, with no surprise fees. This predictability allows you to plan your budget with confidence, knowing that our support is as reliable as it is transparent.
90 Day Satisfaction Guarantee
Managing risk shouldn’t be risky. That’s why we back our solution with a no-strings, 90-day Risk-Free Guarantee. We’re confident in the value our platform delivers, and we want you to be just as confident in your decision to partner with us. Our customers consistently appreciate the benefits of our solutions, and we’re ready to prove that you will too.
“They understand the business of risk management, that’s somewhat unusual in a technology services provider.”
– Bill Baumer, Principal of ProERM
Ready to Start Your Journey?
If you’re ready to experience the difference that LogicManager’s comprehensive onboarding and expert support can make, request a demo today. We’re here to help you manage tomorrow’s surprises today, with a partnership built on trust, expertise, and unwavering commitment to your success.
