HR Case Management
LogicManager’s HR Case Management software empowers your human resources department to more effectively track events such as ethics violations, claims, employee complaints, and much more to resolution. With increased transparency and insight into the behaviors and actions of businesses, it is critical that your HR department exercises good governance practices in managing cases and events. With our risk-based approach, you can ensure that you’re able to proactively manage HR event-related events in order of criticality to your business.
- Workflow functionality makes it so that the appropriate review or escalation process can be automatically kicked off once an incident is submitted through a form. Next steps and follow-up procedures are assigned to the appropriate individuals.
- Notification functionality can be set up to deliver automated emails so that nobody misses important information. This way, things are escalated and remediated in a more streamlined manner.
- Identify trends over time and ultimately make more informed decisions with reporting dashboards. Display charts broken up by specific attributes, including which department an incident is coming from and the type of challenge. It can also be easily reviewed by leadership.
- View all tasks, including ones that are not started, in progress, or completed in one centralized location. This makes it easy for managers to identify challenges or blockers and ensure things are getting escalated in a timely manner.
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Why Logicmanager? – Users of LogicManager’s ERM software explain how they have benefited from our platform and expert advisory service.
LogicManager helped catapult our ERM efforts. The reports are an excellent tool for identifying opportunities for improvement!
The LogicManager DifferenceA Holistic Approach to HR Case Management
Business Decision InsightsFocus on What’s Important
Through our ERM software, we enable our customers to allocate more time to strategic risk management, reducing their involvement in tedious administrative activities like data cleansing and manipulation. Our solution enhances operational efficiency while uncovering the “unknown knowns” that risk managers may overlook, thus ensuring proactive identification and mitigation of risks.
Customer ExperienceStreamline Your Risk Management Program
Unlike other software that requires IT professional customization, our solution allows customers to control engagement through an end-user configuration. This approach enables faster time-to-value and allows organizations to evolve their programs over time, not to mention a quicker return on investment.
Risk-Based ApproachPrepare for Tomorrow’s Surprises Today
A risk-based approach is the key to effective governance, risk, and compliance. By adopting this methodology, organizations can prioritize their efforts across different departments, recognize potential hurdles and crucial interdependencies, and allocate resources appropriately. Embracing a risk-based mindset allows organizations to strategically allocate their resources to areas that hold the most value in terms of privacy protection and compliance.
Complimentary DownloadRisk Assessment Template for Excel
Our complimentary, easy-to-use risk assessment template allows you to complete risk assessments in Excel to better mitigate risk, direct your business strategy and much more. Make informed decisions, prioritize effectively, and ensure your HR strategies are on point.
CapabilitiesAn All-In-One Enterprise Risk Assessment Platform
Frequently Asked QuestionsFoundations of HR Case Management
HR case management refers to the process of managing and resolving various employee-related issues, inquiries, and requests within a human resources (HR) department. It involves tracking, documenting, and addressing a wide range of HR-related cases and interactions that occur throughout an employee’s lifecycle within an organization.
HR case management software is a specialized application or tool designed to streamline and automate the process of managing and resolving employee-related issues, inquiries, and requests within a human resources (HR) department. This software helps HR professionals track, document, and handle various HR cases efficiently, ensuring that employee inquiries are addressed promptly and effectively.
Key features of HR case management software typically include:
- Centralized Case Tracking: The software provides a centralized platform where HR professionals can log, track, and manage all HR-related cases, ensuring that nothing falls through the cracks.
- Case Documentation: The software allows HR professionals to document all interactions, communications, and actions taken in response to each case, creating a detailed history for future reference.
- Workflow Automation: HR case management software often includes built-in workflows that automate the routing of cases to the appropriate HR personnel based on predefined criteria or urgency.
- Employee Self-Service: Some HR case management systems offer employee self-service portals, allowing employees to log their inquiries or requests directly into the system, reducing the administrative burden on HR staff.
- Timely Escalation: The software can automatically escalate cases that require urgent attention or have exceeded defined resolution timelines, ensuring that critical issues are addressed promptly.
- Analytics and Reporting: HR case management software typically provides analytics and reporting capabilities, allowing HR professionals to identify trends, measure performance, and gain insights into HR operations.
- Compliance and Security: The software is designed to maintain employee confidentiality, comply with data protection regulations, and ensure that sensitive information is accessed only by authorized personnel.
- Integration with HR Systems: HR case management software may integrate with other HR systems, such as HRIS (Human Resources Information System) or payroll software, to streamline data exchange and improve overall HR processes.
By utilizing HR case management software, organizations can enhance their HR operations, improve employee satisfaction, ensure timely resolution of issues, and maintain accurate and comprehensive records of all HR-related interactions. The software’s automation capabilities reduce manual tasks and paperwork, allowing HR professionals to focus more on strategic initiatives and providing better support to employees throughout their tenure within the organization.
Request a DemoLearn How LogicManager’s HR Case Management Software Can Transform Your Enterprise HR Risk Management Program
Speak with one of our risk specialists today and discover how you can empower your organization to uphold their reputation, anticipate what’s ahead, and improve business performance through strong governance.
