Description:

For many industries, such as banking, Complaint Management is a requirement for organizations of a certain size. Beyond that, it is also a way to collect information and feedback directly from your customers in order to identify where there are trends on areas for improvement and where there are underlying root causes that need to be addressed. In this workshop, the Advisory Analyst team walk you through our Complaint Management solution package and how you can customize it to fit the needs of your organization. Additionally, they discuss how you can use our all-new Integration Hub to enhance your Complaint Management process by connecting the various enterprise systems that your organization utilizes into one succinct process. Finally, they touch on some of the reports that we see most popular across our customer base.