Success Story: A Better Way to Bank on Risk Management

When a fast-growing regional bank decided to modernize its risk management program, the stakes were high. The financial industry was under increasing pressure from regulators, customers, and internal stakeholders alike to demonstrate operational resilience, data privacy, cybersecurity vigilance, and robust business continuity planning.

The bank’s goal wasn’t just to keep pace—it was to get ahead.

Since 2022, this LogicManager customer has transformed its risk program from a patchwork of spreadsheets into a proactive, audit-ready, and enterprise-wide strategy. Today, the bank leverages LogicManager to strengthen its enterprise-wide risk and governance practices, enabling proactive oversight, streamlined operations, and resilience across critical areas of the business. What started as a quest for better reporting evolved into a risk culture defined by accountability, transparency, and operational excellence.

The Challenge: From Checklists to Control

Like many banks, this one had historically relied on spreadsheets and checklists to manage risk. At first glance, the approach seemed manageable. But over time, the gaps became impossible to ignore.

Each department documented risk in its own way, using its own templates and formats. There was little consistency in how risks were defined, reviewed, or escalated. Cross-functional visibility was virtually nonexistent, and version control was a constant issue.

“We were flying blind,” said one user. “We were collecting information, but we couldn’t tell what was actually being done with it—or who was responsible for what. Risk mitigation felt more reactive than strategic.”

Audits were especially painful. With no centralized system of record, preparing for examinations meant scrambling to compile data from multiple locations. Tracking down evidence of risk reviews, approvals, or closures was time-consuming and frustrating. Worse, it left the team vulnerable to criticism over control deficiencies and documentation gaps.

“We couldn’t tell a complete story,” a compliance lead admitted. “We knew the work was being done, but we couldn’t prove it.”

The Turning Point: A Vision for Scalable Risk Governance

The bank didn’t just want to digitize its old processes—it wanted to rebuild them with best practices in mind. Leaders recognized that true risk management wasn’t about box-checking or reacting to findings. It was about embedding risk awareness into every business function and ensuring the entire organization operated from a shared understanding of exposure and responsibility.

That vision led them to LogicManager.

“We didn’t want a tool that just stored documents. We wanted a platform that would help us build structure, connect the dots, and support a risk-based way of working,” the Director of Operational Risk shared.

The Solution: Building Structure with LogicManager

Within months of onboarding LogicManager, the bank had centralized its risk inventory and created a uniform approach to documenting and evaluating risk. By leveraging profile fields and categorization tools, they ensured every risk—from cybersecurity vulnerabilities to third-party dependencies—was classified and mitigated consistently.

The result? Clean, structured data that could be filtered, analyzed, and reported on instantly.

Instead of juggling disconnected tasks, teams now use LogicManager workflows to automate risk assessments, schedule reviews, and route approvals to the right stakeholders. Tasks are assigned clearly, and progress is visible at every stage.

“We can finally see where things stand, and more importantly, who owns them,” one stakeholder explained. “If something’s been sitting in review too long, we can flag it. That accountability didn’t exist before.”

The bank also integrated LogicManager into its IT Governance & Cybersecurity program. Risk assessments are now aligned with predefined timeframes, ensuring that operational and technical reviews are completed regularly. And because the platform standardizes how evidence is collected and stored, every audit trail is clean and defensible.

Audit-Ready by Design

Perhaps the most immediate benefit was how LogicManager improved the bank’s ability to prepare for regulatory examinations.

Previously, audits meant weeks of digging, verifying, and formatting. Now, the team creates live dashboards and downloadable reports that display not only outstanding findings, but also the status of related mitigations and controls. Reports can show exactly when a risk was last reviewed, by whom, and what decision was made.

LogicManager’s version control, comment tracking, and approval workflows eliminate the need for manual documentation reconciliation.

“We no longer scramble before an exam,” said a team member. “We just generate the report, walk through the approvals, and show the review timeline. That’s a huge win.”

These capabilities also allow the team to demonstrate how controls are working in practice—not just in theory. By showing how findings are tracked through to resolution, and how risks are monitored after closure, the bank builds confidence with auditors and regulators alike.

Going Beyond Compliance: A Culture of Accountability

While LogicManager solved the bank’s immediate challenges around efficiency and audit readiness, its longer-term impact has been cultural.

“Now, risk isn’t just a department—it’s part of the organization’s DNA,” said the Risk Manager.

Each business unit is now responsible for managing the risks in their area. They receive automated notifications when tasks are due, and their progress is visible across departments. Approvals are no longer buried in email chains—they live in LogicManager, with timestamps and comments for full transparency.

This visibility has created a shift in mindset. Instead of asking “Is this risk documented?” the question now is “Is it mitigated—and who’s making sure it stays that way?”

For example, the bank began tracking not only whether controls were in place, but also whether those controls were actively monitored. This subtle change has prevented “false positives,” where risks appeared closed but weren’t being followed up on.

“That’s the difference between managing risk and just recording it,” a stakeholder noted. “LogicManager helps us ask better questions—and get better answers.”

Scenario Testing That Drives Real Change

Another area where the bank has seen transformation is in its approach to Tabletop Exercises and Scenario Testing.

Rather than treating these exercises as one-off events, the team uses LogicManager to link scenarios directly to actual risks and controls. Exercises are documented consistently and stored centrally, so lessons learned translate directly into updated mitigation plans or revised response procedures.

“We don’t just simulate anymore—we integrate,” said the business continuity lead. “If we discover a gap in a scenario test, we track it in LogicManager, assign a task, and follow through. That’s the kind of rigor we never had before.”

Planning for Continuity: BIA and Event Response in Action

The bank also uses LogicManager to manage its Business Impact Analysis (BIA) and Business Continuity Plans (BCP). By aligning risk data, continuity strategies, and event response workflows within the same platform, the bank has eliminated silos that previously slowed recovery efforts.

During a recent continuity event, the team launched LogicManager’s Event Management capabilities to log issues, assign tasks, and track real-time status updates. Instead of relying on scattered emails and ad hoc meetings, they had a centralized command center that supported a coordinated response.

“Having that command-and-control capability was a game changer,” said the COO. “We were able to act fast, stay aligned, and keep leadership informed without wasting time chasing updates.”

What’s Next: Expanding the Platform’s Impact

Encouraged by their progress, the bank is continuing to scale its use of LogicManager. Plans include expanding adoption across more business units, increasing automation of recurring reviews, and leveraging LogicManager’s Programs & Task Management to monitor aging risks and recurring tasks at scale.

They’re also exploring the integration of privacy risk management more deeply across the enterprise to stay ahead of evolving regulations and ensure customer data is protected at every touchpoint.

“We’re not just managing risk anymore—we’re using it to make better decisions,” a leader summarized. “And with LogicManager, we have the clarity and control to do it with confidence.”

Conclusion: From Flying Blind to Leading with Clarity

What began as a simple effort to replace spreadsheets has turned into a full-scale risk transformation. By partnering with LogicManager, this regional bank has created a modern risk management program that’s efficient, transparent, audit-ready, and built to scale.

More importantly, they’ve proven that risk management isn’t just a compliance obligation—it’s a strategic advantage. And with LogicManager by their side, they’re banking on it.