Incident Response Software Tools

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Don’t shy from disaster. Meet it head on with LogicManager’s business continuity software.

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Why a Risk-Based Approach to Event Response is important:

LogicManager’s Event Response Solution

  • LogicManager’s Event Management functionality allows you to better manage any business continuity event or cybersecurity incident by connecting it to the associated people, policies, procedures or controls to uncover root cause and prevent repeat occurrences.
  • Use Custom Profile & Visibility Rules to dynamically collect additional information on an event or incident based on certain details (which servers were impacted?) or type (was it a natural disaster?) to provide better direction in the face of a crisis.
  • Our integrated References & Risk Ripple features allow you to break down organizational silos by connecting your processes to the vendors they rely on, the applications they leverage and more so that your response plans account for upstream and downstream impact.
  • LogicManager’s workflow capability can route events/incidents based on business logic (e.g. how many locations an outage or data breach impacted, which departments were affected most, etc.) and automatically assign tasks for the appropriate parties to carry out their response plan.
  • Customize LogicManager home screens so that your end users can quickly and easily navigate to the right resources and associated tasks in an emergency state and ensure that key personnel are aware of what to do, increasing the chances of a smooth recovery.
  • Experience a robust Reporting & Dashboards system that makes it easy to build reports on information including but not limited to business units based on criticality, RTO, RPO and key personnel.

Request a Free Demo of LogicManager’s Event Response Tools

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Formalize your Event Response Process with LogicManager

Create relationships and increase visibility

Link any event that occurs to the departments it’s affecting. This then allows you to easily see all of the events that have affected any particular department, helping you gain additional visibility into those critical business functions.

Gain a GRC partner

Since LogicManager is a GRC platform, you’ll be able to see interdependencies across all areas of your organization as you work. If a particular vendor or application is identified as the root cause of an event, see just how far that impact spread across the enterprise.

Automate your processes

Our workflow engine allows you to automate a response action plan to ensure the correct teams are made aware of the event and take the appropriate action. Designate responsibility, set reminders and due dates and understand exactly what occurred and what was impacted. This also provides an audit trail of your efforts.

What is Event/Incident Response?

Event Response is a key process within any business continuity or incident management program. Similarly, Incident Response is a key process that refers more specifically to reaction to IT-related risk events, such as a data breach. Both processes involve the planning and execution involved in an organization’s reaction to any event that impacts their operations, service or functions. Having an annual schedule of updating your event and incident response plans can help your business stay on track with a clear timeframe and ensure you’re staying on top of the ever-changing risks posed to your organization. 

A strong event/incident response plan should enable your organization to keep operations up and running (at least at a minimal level) in the midst of a crisis (e.g. a hurricane, data breach, pandemic, etc.). Being able to respond quickly to an interruption helps maintain business resiliency. Your plans should provide clear guidelines for if the time comes to respond to an incident/event; there should be no question for employees across all departments about how to move forward, which is why responses should be outlined on various levels. 

Taking a risk-based approach from the start enables you to lay out what is most vital to keep running and determine what could stand to be paused until a later date. In order to optimize time and resources, it’s critical for stakeholders contributing to response plans to provide honest, transparent recovery time objectives and recovery point objectives.

Risks

Here are just a few ways risks can materialize when you forego having a mature Event Response plan in place:

  • Maintaining a comprehensive BCP is very resource intensive without the right software; employees’ valuable time and energy are spent manually carrying out administrative tasks instead of focusing on achieving long-term, strategic goals. In these instances, potential is being thwarted.
  • If you’re not prepared following disaster, you may not be able to fix interruptions in your critical lines of business. This can lead to severe financial impacts.
  • A lack of preparedness and subsequent revenue loss can decrease stakeholder and consumer trust. Lower market valuations and customer retention rates lead to – once again – negative financial impacts.
  • Should there be any form of legal charges brought against you, you’ll have no defense if you’re unable to prove that there was anything you could do to prevent the event from happening in the first place.
  • Immediately following an event, it’s critical to track remediation efforts to provide a paper trail for future auditors and regulators (and most importantly, to ensure you do not make the same mistake twice).

Getting Started with Business Continuity Planning

It can be hard to know where to start when it comes to business continuity planning.
That’s why we’ve created a free BCP checklist to help get you started.

DOWNLOAD BCP CHECKLIST

Book a Demo For LogicManager’s Incident Response Tools

Are you prepared to meet disaster head on? Learn where you can add reinforcement on a free demo with LogicManager today.

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