In this LogicManager case study, we’ll describe how the YMCA of Greater Boston uses risk-based incident management to protect their members.
LogicManager has helped the YMCA of Greater Boston automate and streamline their incident reporting and resolution process. They have been able to implement their new incident management process across teams.
Founded in 1851 as America’s first Y, the YMCA of Greater Boston strengthens the Greater Boston community through a focus on youth development, healthy living, and social responsibility. As a branch of the global YMCA organization, the YMCA of Greater Boston ranks as one of the largest urban Y’s in the nation.
The YMCA of Greater Boston needed a better way to account for all of the incidents occurring across their twelve branches and proactively protect their employees, members, and communities. In a given year, this Y addresses as many as 400 incidents. Managing these incidents, including policy violations and safety-related incidents such as slips, trips, and falls, proved to be logistically challenging using a manual process. This involved the creation of a physical incident form, scanning it, and emailing it to the incident management group who was then responsible for ensuring its resolution.
The organization realized that this manual collection, prioritization, and distribution method was an inefficient and unnecessarily time-consuming process. Without a centralized framework in which to collect and review incidents, it was difficult to track the status of the incident’s resolution, analyze the data being collected, and create actionable and meaningful reports