The pandemic has disrupted operating models of businesses across the globe. Since the beginning of 2020 – and since the launch of our company in 2006 – LogicManager has been working with our clients to help them pivot and prepare. We have over 15 years of experience under our belt of helping customers avoid all sorts of risks and scandals.
Over this past critical year, we’ve collected over 200 value stories from our customers about how they’ve leveraged our guidance to drive their businesses forward. This series delves deeper into those stories in hopes of helping other businesses throughout these challenging times.
Warding off ransomware, negligence and inefficiencies with ERM software.
The healthcare industry has dramatically transformed over the past year and half. Innovation is no longer a competitive differentiator; hospitals, clinics and pharmacies now rely on the flexibility and capacity of their technology to continue providing services. This digital transformation has triggered an influx of new, more formidable cybersecurity threats. Ransomware attacks are running rampant, and hackers are using the vulnerability of HIPAA-protected information to advance their coercion.
One LogicManager client is a pharmaceutical company dedicated to moving the healthcare industry forward. They aim to drive innovation with expert insights, quality service and state-of-the-art technology. However, they recently realized that their user access review process was manual and antiquated, pulling critical time and resources away from achieving these strategic goals. It also left them susceptible to significant cybersecurity threats. How might a ransomware attack impact their patient and stakeholder trust? Could it result in a negligence lawsuit? On top of these unknowns, there were also the uncertainties of the pandemic to account for. They needed a system that would save them time and resources without sacrificing quality or security.
This organization is required to submit evidence to auditors each quarter that demonstrates they are reviewing which employees have access to sensitive information within the applications they use.
When they first came to LogicManager, their user access reviews were 100% manual. Managers completed thousands of reviews at a time, one by one, and relied strictly on memory for completing them on time. In the short term, this left room for human error, missed deadlines and failed audits. But these weaknesses could eventually carve out just enough access for a sophisticated hacker.
When the pandemic forced employees to begin working remotely, it became a challenge to track people down when performing their user access reviews. The arduous and time-consuming process was now further muddled by the communication hurdles of their newly virtual environment.
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