Incident management is more than just filing a complaint. Organizations have to first ensure employees have accessible channels to report problems and feel comfortable doing so. From there, incidents must be resolved by the right people in the right amount of time. The ultimate goal: prevention.
The best way to build an effective incident management program is to take a risk-based approach that reaches across departments and levels of your organization to bring together the information you need.
In this eBook, we’ll cover:
- Steps to developing a risk-based incident management program
- The best way to encourage incident reporting
- How to aggregate and identify trends in your data
- Scenarios to assess your preparedness
After reading this eBook, you’ll have the tools you need to build a risk-based incident management that matures your current program from reporting, to remediation, all the way to prevention.