IMPACT 2023
Strong Project Management for Implementing a Complaint Management Solution for Multiple Team Needs

Duration: 25 Minutes

Presenter: Christine Frasco, Law Technology Project Manager, Unum

In this session, Christine Frasco from the Unum Group shares her experience in implementing a complex Complaint Management program involving multiple teams and groups. She highlights the importance of strong project management and team engagement, which are essential in maintaining cohesion across different stakeholders throughout the implementation process. Her insights are valuable for anyone facing challenges in transitioning to a new system or process and offer practical strategies for managing complex projects involving multiple stakeholders.